Our Delivery and Return Information
Shipping Method - Our standard method of shipping is USPS Standard Media delivery within the continental United States and Canada. Alaska, Hawaii, Puerto Rico, Guam, etc, and other international locations, we will select the most economical method available, unless a specific request to use a specific method is indicated by you when placing your order under Special Instructions.
Shipping Cost - All shipping cost noted on our site or the total shipping cost shown during check out are generally accurate but should be considered approximate. The method of shipment, the distance from the shipping point to your location, package size and weight, etc. will determine the actual shipping cost of your order. For international Orders, you will be responsible for any VAT and/or any Custom charges required by your country in addition to shipping charges.
Shipping Time - The average shipping time is 2 to 3 weeks, excluding weekends and holidays. The time quoted is for orders delivered within the continental United States and Canada. Alaska, Hawaii, Puerto Rico, Guam, etc, and other international locations, the actual delivery times may be longer.
Our Return Policy - If you are not completely satisfied with your purchase within 5 days of receiving your order, you may request to make a return. All returns must be in new, clean, unstained, undamaged, unused and in saleable condition, including original packaging and paperwork, for a refund. All cost of returns are the responsibility of the customer. We suggest obtaining a tracking number with your shipment for your protection. Cost of the original shipping will not be credited. No C.O.D.s. We are unable to accept returns of any item that doesn't meet our return policy or items where a returned is requested more than 5 days after delivery.
Product Returns - All returns require an RMA# (Return Merchandise Authorization) in order for us to accept shipments. Shipments without RMA #'s clearly marked on the outside of the box will be returned to the sender. Request for returns will only be accepted by normal email at CustomerCare@NoahideNations.com. Any embroidered items, monogrammed items or custom-made products are not returnable.
Cancellation of an Individual Item or Complete Order - We can cancel any item that has not yet been shipped. We will need to confirm that it has not yet shipped.
Exchanges - If you request an exchange, we will ship your replacement after we receive and process your returned product.
Credits - The credit card originally used will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. Your credit card will be credited when Noahide Nations has received and processed the returned item (s). You will be sent an e-mail confirming receipt of your return and your credit amount. We cannot issue credit for orders that are not returned in accordance with our returns policy. All returned items will be examined upon receipt. If the item is not in new, clean, unstained, undamaged, unused and not in saleable condition, including original packaging and paperwork or does not meet the return conditions, we will be unable to issue you a credit or exchange for a replacement, and the product will be shipped back to you.